FAQ

Unfortunately, times have changed since the day we would repair items instead of throwing them away & buying new. We live in a world now of planned obsolescence where it generally costs more to repair most items (if they can be repaired at all) than to replace them. That’s not only costing us more, but it’s a massive waste of the earth’s resources. At ‘The iPhone Guy’ we are bringing back the repairer! With affordable, quality repairs you can feel good about your choice to fix instead of throw away.

We understand your iDevice is an expensive every day item, one that you rely on for all of it’s features and more importantly your information: your work schedules, your friend contacts, your favourite songs & all those photos of your family. Let’s make the term ‘throw away society’ one of the past.

We now have access to a simple IMEI Checker. It will tell you the current status of your device or if and when it was blocked. Click HERE

Yes we can. We can unlock ANY phone, from ANY carrier 24\7. Contact us for more information

The iPhone Guy can provide an on-the-spot assessment. Most jobs take 30 minutes, as soon as it assessed one of our highly trained technicians will get to it as soon as possible. Unlike other stores, we fix your device today, so you can return to normal as quickly as possible.

Yes, we can still help you. You can post your item to us for repair, We offer FREE return postage. Most turnaround times for this are about 3 days (One to us, one to repair, one to return).

The iPhone Guy has been in the industry for over ten years. With experience across a range of systems, The iPhone Guy is your expert for iPhones, iPods, iPads and all other mobile devices.

The iPhone Guy is committed to quality. We use only the best quality parts and repair techniques, all of which are backed with our warranty. We pride ourselves on our commitment to quality and ensuring your device is repaired correctly. Sadly, there are too many “happy-to-give-it-a-go” type repairers around now. We normally have to fix these repairers mistakes. Just cut out the middle man.

We source our parts direct from the manufacturer in China. We do NOT buy parts from eBay, etc. They are cheap, inferior parts that always cause problems. It would not be within our business interest to have customers continually returning with faulty parts. We don’t have this problem as our parts are only the best available.

We also offer OEM (Original) refurbished screens which are made in-house. These are backed by our Two Year Warranty

Yes! Plain and simple. Whilst we cannot guarantee this, we have a very high success rate using only the best available methods and years of experience. Please do NOT put your device in rice. This does not help. Dry it with a hairdryer or place near warm device (heater, etc). Do NOT attempt to power it on or plug it in to charge. If you have salt water in your device, dunk it immediately into fresh water & leave it there (we’re serious). Then contact us. Water Damage devices come with no warranty and ‘The iPhone Guy’ is not responsible should the device have further problems during the repair. This risk is SOLELY upon the client.

Before coming in to see a technician, try this: Hold ‘Home’ and ‘Power’ buttons at the same time and keep holding until the Apple logo appears on the screen. This takes about 20-30 secs. If nothing happens, try charging for a while and then repeat the process. If still nothing, then contact us.

Old phone lying around?
Old phone lying around?
WE BUY ALL YOUR OLD DEVICES
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Apple Watches
Apple Watches
We can fix glass only. No need to get a new watch!
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