Bring it in
Walk in or book ahead. Tell us what happened, what you've noticed and anything else that may help us understand the fault.
How repairs work
Bring it in.
We'll take it from there.
You don't need to diagnose the fault or find the right technician first. Start at any open The iPhone Guy store, and we'll manage the repair path from intake through testing and collection.
Start your way
Walk in or book ahead.
Walk-ins are welcome. Booking can make intake faster, but it isn't required.
Walk inBring the device to any current open store.
Book aheadChoose a time through our online booking system.
Specialist fault?Start locally. If another technician is better suited to the job, we organise the internal transfer.
The repair journey
Six clear steps.
Simple repairs can move through these steps quickly. Complex faults may need more diagnosis, but the approval process stays the same.
Initial check
If the fault is straightforward and the repair is clear, we can often quote the required work directly.
Assessment if needed
When disassembly or fault-finding is required, we'll explain the assessment before we begin. The standard assessment is $89.
Quote & approval
We explain what we've found and the proposed repair. If additional work is needed, you approve it before we proceed.
Repair & testing
We complete the agreed repair and test the device. Some comprehensive tests may require your passcode or device access.
Collection
We'll let you know when the device is ready. Normally, you collect from the store where you left it unless another arrangement has been made.
Assessment
Not every repair needs a paid diagnosis.
A cracked screen with an otherwise working device is very different from a device that won't power on. We only use the assessment path when we actually need to diagnose the fault.
Quote the repair.
If the required repair is obvious, we can often give you the repair price without a paid assessment.
$89 assessment.
If we need to disassemble, test or fault-find the device, the standard assessment is $89. If you proceed with the approved repair, that $89 is credited toward it.
$89 non-refundable.
Liquid assessment includes disassembly, cleaning and basic soldering. Further parts or repair work are quoted separately.
Approval
You stay in control of the repair.
Finding another fault doesn't give us permission to add unapproved work.
We find the cause
Where diagnosis is required, we work out what is actually preventing the device from operating correctly.
We explain the options
If further parts or work are required, we explain the proposed repair and the additional cost before proceeding.
You decide
You can approve the repair or choose not to proceed. If a standard paid assessment has already been completed, the assessment remains payable if you decline the repair.
Specialist repairs
Your local store is still the starting point.
Microsoldering, board-level faults, data recovery and some complex repairs may be handled by a specialist technician elsewhere in our store network. You don't need to work out where that technician is.
Leave the device with your local open store. We manage the internal movement of the device and normally return it to the originating store for collection, unless another arrangement suits you better.
Your local storeIntake and initial assessment
→Specialist technicianWhen the repair requires it
→Back to your storeTesting and collection
Testing & privacy
Repair isn't finished until it's tested.
We test the functions relevant to the repair and, where practical, the wider device so problems aren't handed back unnoticed.
Passcodes
We may need your passcode when comprehensive functional testing requires access to the operating system. We do not routinely browse personal content.
Photos & camera testing
Testing a camera does not require us to browse your camera roll. Our focus is verifying the device functions involved in the repair.
Backups
Back up your device before repair where possible. We take reasonable care with customer data, but customers remain responsible for maintaining backups.
Common questions
Before you bring it in.
Do I have to book?
No. Walk-ins are welcome at current open stores. Booking is available if you'd prefer to organise your visit ahead of time.
How long will it take?
Some straightforward repairs can be completed quickly, while many common repairs are often completed within about an hour. Timing depends on workload, parts availability, the device and the fault.
What if the device isn't worth repairing?
We'll explain what we've found and the proposed repair so you can decide whether proceeding makes sense for you.
Can I start at any store?
Yes. Any advertised repair can start at any current open store. If specialist work is required, we manage that internally.