The rest of the device is healthy
If the device still performs well and the problem is reasonably contained, repairing the fault can be a straightforward way to keep using what you already own.
Repair or replace?
Worth fixing?
Let's work it out.
A cracked screen doesn't automatically mean a new phone. A serious fault doesn't automatically mean a repair makes sense either. The right decision depends on the device, the fault, the repair cost and what you need from it next.
A practical decision
We look at more than the fault.
Repair costWhat it will realistically cost to put the device back into useful service.
Device conditionAge, battery health, existing damage and any other faults that may affect value.
What comes nextHow long you want to keep it, what you use it for and whether your data matters more than the hardware.
When repair makes sense
One fault doesn't make a device finished.
Many devices with a broken screen, worn battery, damaged charging port or other isolated fault still have plenty of useful life left.
You still like what you have
If its performance, camera, storage and software still meet your needs, replacing the whole device may add little practical benefit.
Your setup matters
Keeping the existing device can avoid the time involved in transferring data, reconfiguring apps, signing back into accounts and setting up a replacement.
When replacement deserves a look
Sometimes the numbers stop making sense.
We won't pretend every device should be repaired. Several problems together can change the equation.
It's more than one repair.
A damaged screen plus a failing battery, charging issue and chassis damage may make the total repair less attractive than fixing one isolated fault.
The device no longer suits you.
If performance, storage, software support or capability is already holding you back, spending heavily on the old device may not solve the reason you want to replace it.
The repair may be uncertain.
Major liquid, structural or board damage can involve more diagnosis, more risk and less predictable outcomes. We'll explain that before further work is approved.
Don't compare the wrong numbers
Repair cost versus replacement cost.
The useful comparison isn't simply “repair price versus the original price of the device.” Consider what it would actually cost to replace it with something that meets the same needs.
Like-for-like replacement
Compare the repair with the realistic cost of a suitable replacement — new or refurbished — rather than automatically comparing it with the latest flagship model.
Remaining life
Think about how much useful life a successful repair is likely to give you. A repair that extends a device you are happy with can be very different from repairing something you already planned to retire.
Data & setup
The hardware price isn't the only factor. Data transfer, account setup, accessories and the time involved in changing devices can matter too.
When the device won't turn on
Don't write it off before we know why.
A no-power device can have anything from a relatively contained charging fault to significant board damage. Where the cause isn't obvious, diagnosis gives us something useful to base the decision on.
If disassembly and diagnosis are required, our standard assessment is $89. If you proceed with the repair after a paid standard assessment, that $89 is credited toward the approved repair.
AssessFind the likely cause
→QuoteExplain the repair path
→DecideRepair or stop there
When the data matters most
The device and the data are two different decisions.
A device may not be economical to return to everyday use but can still be worth working on when the goal is recovering important photos, documents or other data.
Tell us your priority
If preserving or recovering data matters more than restoring the device itself, tell us before work begins. That can change the safest approach.
Temporary operation can be enough
In some recovery cases, the objective is not a permanent everyday repair. It may be to make the device operational long enough to access and transfer recoverable data.
No guaranteed recovery
Severe physical, liquid, storage or board damage can make recovery impossible. We assess each case individually and don't promise a result before the device is understood.
Our approach
We'll give you the repair information. You make the call.
Our job is to explain what we've found, what the repair involves and what it will cost before additional work is carried out.
No surprise expansion
If diagnosis reveals that the job is materially different from the original quote, we contact you before proceeding with additional work.
Not every device is viable
If we believe the damage makes a repair technically uncertain or uneconomical, we'll explain the reason rather than treating every job as a guaranteed repair.
Want a second life instead?
If replacement is the better fit for you, our existing shop offers refurbished devices. The decision to repair or replace remains yours.
Common questions
Before you decide.
Can you tell me if it's worth fixing over the phone?
Sometimes, if the fault and model are clear. For no-power, liquid, board-level or uncertain faults, the device may need to be assessed before that comparison is meaningful.
Does an old device automatically mean replace it?
No. Age is one factor. Condition, repair cost, performance, software support and how well the device still meets your needs all matter.
What if I decide not to repair after diagnosis?
That's okay. Where a paid standard assessment was required, the assessment fee still applies even if you choose not to proceed.
Can I trade or sell the old device instead?
Depending on its model and condition, that may be another option. Our trade-in service is handled through our dedicated device assessment system.