Phones
Data-recovery assessment for supported phones that are damaged, non-working or unable to boot normally.
Data recovery
When the device
isn't the important part.
If the photos, files or other data matter more than getting the device back into everyday use, tell us at intake. Data-recovery cases are assessed individually.
Case-by-case assessmentBoard-level capabilityAgreed data delivery
Recovery pathways
The objective changes when the data matters.
Data recovery isn't the same as an ordinary repair. Sometimes the goal is simply to make a damaged device functional enough to access the data safely.
Tablets
Supported tablet cases where access to photos, documents or other important data is the priority.
Computers
MacBook and computer cases where files or user data need to be considered as part of the repair pathway.
No-power devices
Board-level diagnosis may be used when a device must first be made functional enough to access its data.
Liquid-damaged devices
Corrosion and liquid damage can complicate recovery. The device is assessed before a recovery path is proposed.
Board-level recovery
Where appropriate, component-level repair can form part of an attempt to regain access to the data.
Explore board-level repair →Tell us what matters
Repair the device, recover the data — or both.
The best pathway depends on your objective. Let us know at intake if the data is irreplaceable or more important than returning the device to normal use.
How it works
Assess first. Recover second.
Recovery success depends on the device, the damage and the condition of the storage and surrounding circuitry. We don't promise an outcome before diagnosis.
Tell us the priority
At intake, explain what data matters and whether the device itself also needs to remain usable.
Assess the device
We establish the fault and whether a practical data-recovery pathway exists.
Approve the pathway
We explain the proposed work before proceeding with further repair or recovery steps.
Recover & deliver
Recovered data is provided through an agreed method such as iCloud, USB storage or another agreed option.
Privacy matters
Your data stays your data.
We only access what is reasonably necessary to perform the agreed testing, repair or recovery. We don't routinely browse personal content, and we don't keep copies of recovered customer data as a normal practice.
Access only when necessaryPasscodes may be requested when reasonably required for testing or recovery.
Agreed deliveryRecovered data can be returned using the method agreed for the job.
No success guaranteeSevere physical, liquid or storage damage can make some data unrecoverable.
Assessment & outcomes
Recovery is never one-size-fits-all.
Some cases are straightforward; others require substantial diagnosis or board-level work. An unsuccessful data-recovery attempt still carries the applicable minimum assessment charge.
What does an unsuccessful recovery cost?
The minimum charge for an unsuccessful data-recovery case is $89. Any further proposed work is discussed before proceeding.
Can you guarantee my data?
No. Recovery depends on the type and extent of damage. We assess the case and explain the available pathway without promising a result in advance.
Do you keep a copy?
No retained copy is part of our normal data-recovery process. Data is delivered using the agreed method for the job.
Should I keep trying to turn it on?
If the device has significant physical or liquid damage and the data is important, stop experimenting with it and bring it in for assessment.
Five stores. One network.
Start at your local store.
Any advertised data-recovery job can start at an open IPG store. Specialist cases are handled internally. Geelong West is currently temporarily closed.