Clear before
we repair.
The repair process, approvals, fees and your consumer rights.
Staging draft for review — not yet approved for live publication. Updated 11 October 2026.
About these terms
These terms explain our general repair process. The iPhone Guy is operated by SN INVESTMENTS (VIC) PTY LTD. Your intake record and approved quote describe the specific work agreed for your device. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
Bookings and repair approval
An online booking reserves a visit; it does not guarantee that a repair can be completed in that appointment or that a part is available. Online prices are guide prices for the selected repair option. We confirm the device, required work, parts and price at intake or after assessment. We contact you before carrying out additional chargeable work beyond what you have approved.
Assessment fees
Our standard assessment is $89 where diagnosis or disassembly is required. If you proceed with the approved repair after that assessment, the fee is credited toward the repair. If a paid standard assessment has been completed and you decline the repair, the fee remains payable. Straightforward faults may be quoted without a paid assessment. The $89 non-refundable liquid-damage repair attempt includes disassembly, cleaning, testing and basic microsoldering where needed. Additional parts are quoted after cleaning and assessment for approval. That fee is not refunded merely because treatment is unsuccessful or you decline further work. These fee arrangements do not limit any refund or other remedy required by law.
Parts and timing
Available parts options depend on the model and supply. We explain the relevant option before repair, including where a part is aftermarket, refurbished or a service-pack part. Estimated turnaround depends on diagnosis, parts and specialist work. If circumstances change, we explain the revised repair path. Specialist jobs may be transferred between our stores.
Existing damage and repair risks
Impact, liquid exposure, corrosion and previous repairs can conceal additional faults. A device that cannot be tested at intake may reveal other issues once it powers on. We explain material risks identified during assessment and seek approval for further work. These risks do not remove our responsibility to perform services with due care and skill or any other obligation imposed by law.
Your data and device access
Repair, assessment and software work may result in loss of user data. Back up important information before handing over a device where possible, and tell us if preserving data is your priority. A passcode may be requested where necessary for diagnosis and testing; discuss alternatives with us if you prefer not to provide it. Read our Device Data & Privacy page for the repair-access approach and our Repair GuidesPrivacy Policy for booking and contact information. This page does not replace the written repair notice required before accepting relevant goods for repair.
Warranty and consumer rights
Replacement repair parts supplied by us have the 12-month additional parts and labour warranty described on our Warranty page. Consumer guarantees are separate and do not automatically end when that period ends. Later damage or an unrelated fault is assessed on its cause rather than automatically treated as a defect in the replaced part. Our supplied parts remain covered on liquid-damaged devices, including labour to remedy a covered fault. Further failures caused by liquid ingress or corrosion are excluded from our additional warranty; recovery and long-term reliability cannot be guaranteed. Contact us if something is wrong; we will assess the appropriate remedy under the applicable warranty and consumer law.
Payment, collection and disposal
Pay the agreed charges when collecting your device unless another payment arrangement has been agreed. Please collect promptly after we notify you it is ready, or contact us to arrange collection. Devices do not automatically become our property after a fixed period. Uncollected goods are handled through an applicable lawful process, with the required notices and records. If you want a device recycled instead, give us clear written instructions; disposal may be irreversible. We will discuss any outstanding approved charges before arranging disposal.
Authority to arrange a repair
You must own the device or have authority from its owner to arrange the work. Tell us about account locks, blocked status or restrictions that may affect testing or use. We cannot guarantee a repair will remove an account lock or network block. Discuss these issues before approving work.
Questions or a problem with your repair
Call 0403 976 742, email info@theiphoneguy.com.au, or contact a current open store. Your receipt, booking reference or job details help us find the repair record. We explain our findings before any further paid work. You can also seek assistance from Consumer Affairs Victoria if a dispute remains unresolved.