Explain the options
Where different parts, repair paths or costs are available, we explain them before proceeding.
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About The iPhone Guy
Repair specialists across Victoria.
The iPhone Guy is a device-repair business serving Geelong, Ballarat and surrounding communities in Victoria, Australia. Our four-location network handles everyday repairs, complex faults and specialist board-level work — well beyond iPhones.
Our story
Built around repairing devices properly.
The iPhone Guy has been repairing devices in Victoria since 2011. As devices changed, the work changed with them. What started with phone repair expanded into tablets, watches, laptops, game consoles, data recovery and board-level diagnostics.
Today our stores operate as a network rather than four isolated counters. Straightforward repairs can be handled locally, while more involved faults can move internally to the technician or equipment best suited to the job.
That means customers do not need to work out which technician handles a particular fault before walking through the door. If it is a repair we advertise, you can start with your nearest current open store and we will manage the repair path from there.
Diagnose before guessing
When the fault is not obvious, assessment comes before committing the customer to unnecessary work.
More than iPhones
One repair network. Broad capability.
From common screen and battery work through to faults that need microsoldering, data recovery or deeper diagnosis.
iPhoneScreens, batteries, charging, cameras and deeper faults.Samsung & AndroidGalaxy, Pixel, Oppo and supported Android devices.iPad & TabletDisplays, charging, batteries and board-level faults.Apple Watch & WearablesSmall devices that still need careful diagnosis and repair.MacBook & LaptopMac and Windows hardware faults, upgrades and diagnosis.Game ConsolesPS5, Nintendo Switch, ports, charging and board-level work.MicrosolderingNo power, shorts, charging circuitry, corrosion and damaged board components.Data RecoveryCase-by-case recovery where the information matters more than the device.Liquid DamageAssessment, cleaning, corrosion work and a realistic repair path.
How the network works
Start local. We handle the rest.
Not every fault needs specialist equipment, but some do. The store where you drop off the device remains your starting point while we coordinate specialist work internally where required.
How Repairs Work →1. Your local storeBring the device to any current open The iPhone Guy store.
→2. Right repair pathWe assess whether the job can be completed locally or needs specialist capability.
→3. Repair & returnWe manage the internal process and normally return the device through the originating store.
Our stores
Four locations across the region.
One shared repair network, with the same main contact number across our stores.
What customers can expect
Clear process. Careful repair.
The practical things that matter when somebody else is working on your device.
Approval before extra work
If diagnosis changes the required repair or cost, we contact you before carrying out additional chargeable work.
Data & privacy
We only access what is reasonably necessary to diagnose, repair and test a device. Data-critical jobs are handled case by case.
Warranty & consumer rights
Replacement parts carry our 12-month parts and labour warranty, with Australian Consumer Law rights applying independently.