Your details.
Handled with care.
How information is collected and used when you book a repair or contact The iPhone Guy.
Staging draft for review — not yet approved for live publication. Updated 11 October 2026.
Information you provide
When you book a repair, we collect your name, email address, mobile number, selected store, appointment time, device model, repair selection and any notes you enter. Parts enquiries collect your contact details, device details and the fault you describe. Please keep booking notes relevant to the repair and do not include passwords, passcodes or payment-card details.
Why we use it
We use these details to arrange your appointment, respond to enquiries, identify the requested repair and contact you about your booking or repair. The online booking form does not ask you to subscribe to marketing.
Booking, email and SMS services
Appointments are submitted to RepairDesk, our repair-management service. Confirmation texts are sent through Telerivet using our business SMS gateway. Parts enquiries are emailed to our team. These services receive the information needed for their part of the process, such as appointment details or the mobile number and confirmation message.
Website hosting and external services
Bluehost hosts this website. Hosting and service providers may process technical information associated with requests, such as an IP address, browser details and access logs. The site loads Google Fonts, which involves a request from your browser to Google. Links to our online shop and business-account services may take you to services with their own privacy information. The new booking flow does not include an advertising or analytics tracker.
Storage and overseas processing
Booking records are held in RepairDesk, enquiries in our email systems, and SMS information is processed by Telerivet and the sending gateway. Some service providers may process information outside Australia. Before this draft is published on our live website, we will confirm the relevant overseas recipients and countries, and document our record-retention and deletion practices.
Information on your device
Booking details are separate from the photos, messages and other information stored on a device you bring in. Our repair-access and testing approach is explained on our Device Data & Privacy page. Tell us at intake if you have particular privacy concerns or if preserving your data is your priority.
Access, correction and privacy concerns
To ask about information we hold, request access or a correction, or raise a privacy complaint, email info@theiphoneguy.com.au or call 0403 976 742. Please describe your request and provide enough information for us to identify the relevant booking or repair. We may need to verify your identity before discussing personal information. If a concern remains unresolved, you can contact the Office of the Australian Information Commissioner for information about available complaint options.
Who to contact
The iPhone Guy is operated by SN INVESTMENTS (VIC) PTY LTD. Contact us at info@theiphoneguy.com.au, on 0403 976 742, or through our Belmont store at 178 High St, Belmont VIC 3216.