Ads that won't stop
Pop-ups interrupting what you're doing, filling the screen or appearing outside your browser.
Android pop-ups & virus removal
Pop-ups taking over?
Get your phone back.
Unwanted ads, fake virus warnings or apps you don't recognise? Bring your Android phone or tablet in. We'll check what's causing the problem and explain how we can help.
Walk-ins welcomePrice confirmed in storePhones & tablets
Sound familiar?
Your phone shouldn't fight you.
You don't need to know whether it's a virus. Just show us what's happening.
“Your phone has a virus”
Alarming messages telling you to install a cleaner, pay for protection or call an unfamiliar number.
Unwanted notifications
Repeated alerts from websites you don't recognise, even when you aren't visiting them.
Browser redirects
Pages opening unexpectedly or searches taking you somewhere you didn't choose.
Suspicious apps
Unfamiliar apps, cleaners or launchers that keep getting in the way.
Hard to use your phone
Bring it in and show us the issue. We'll check whether unwanted software is involved or another fault needs attention.
Find the cause
Not every warning means a virus.
Unwanted apps and website notifications can both cause problems. A scary pop-up alone doesn't prove your phone is infected. We check the source before recommending the next step.
Check what's happeningShow us the ads or alerts and tell us when they appear.
Explain the work and priceWe confirm the recommended cleanup and cost before proceeding.
Help you avoid a repeatWe explain what we found and the relevant settings or apps to watch for.
How it works
Bring the problem to us.
Samsung Galaxy, Google Pixel, Oppo and other Android phones and tablets.
Visit an open store
Walk-ins are welcome. Check the location's current opening information before travelling.
Show us the issue
Bring the device and be ready to unlock it. A screenshot can help if the warning disappears.
Approve the cleanup
We explain what needs doing and confirm the price in store. Timing depends on the problem.
Check it together
We check the reported symptoms after the agreed work and explain what we've changed.
Common questions
Before you bring it in.
Do I need to know the exact model?
No. Bring your Android device and we'll identify it.
Will you need to reset my phone?
A reset is not the automatic starting point. We check the cause first and discuss any proposed reset and its effect on your data before proceeding. Back up where possible.
How much does it cost?
We confirm the price in store after checking the issue, before carrying out the agreed work.
Is every pop-up malware?
No. Some come from unwanted apps; others are website notifications or misleading pages. We help identify what's responsible.
Do I need to book?
No. Walk in to an open store, or call 0403 976 742 if you'd like to discuss the problem first.
What if I've already paid a pop-up or shared account details?
Tell us when you bring the phone in. Device cleanup doesn't reverse payments or recover accounts. Contact the relevant bank or account provider promptly as well.